All your frequently asked questions answered by the friendly team - From where to buy RedWing boots online to size guides for our branded menswear

How can I place an order?

Placing an order is easy. Simply browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, you'll receive an email notification.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment gateways. Choose the option that suits you best during the checkout process.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package's delivery status through the designated courier service.

What is your return policy on RedWing boots?

We want you to be satisfied with your Red Wing boots purchase. If you're not completely happy with your order, please refer to our return policy on our website for detailed information on how to initiate a return or exchange. 

Do you offer international shipping?

We ship nationally throughout NZ, as well as to Australia, the UK & North America. 

How can I contact you?

Please get in touch via the contact page. We're here to assist you with any inquiries or concerns you may have.

Are there any ongoing promotions or discounts?

Yes! We’re currently running one of our biggest sales ever! To stay updated on our latest offers and exclusive deals, be sure to check our website and subscribe to our newsletter.

Can I change or cancel my order after it's been placed?

We aim to process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please get in touch as soon as possible, and we can assist you with your options..

Is my personal information secure with you?

Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. You can learn more about our privacy practices in our Privacy Policy on our website.

How can I determine my Buzz Rickson size for men's clothing?

To find your Buzz Rickson size for men's clothing, please refer to the individual size guides for each product. If you need any future help or measurements, please get in touch. 

Can I book an appointment at your barbershop online?

Absolutely! You can easily book an appointment at our barbershop online. Visit our website and navigate to the booking section to choose your preferred date and time for a haircut or grooming service.

If you have any further questions or require assistance, please don't hesitate to reach out to us. We're committed to providing excellent customer service and ensuring a smooth shopping experience for our valued customers.